Frequently Asked Questions & Funding

You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

No! Clients can self-refer or provide a referral from a doctor, other allied health professional or supporting person (eg. family, support workers, teacher).

We are always happy to read over any reports or information you would like to share with us, but you do not need to provide anything.

Your Speech Pathologist will meet you either face to face or online and ask you open questions that will help them understand why you are attending Speech Pathology.

They will ask what you hope to achieve from attending sessions and what your priorities are.

From there, your Speech Pathologist is likely to ask background questions such as who you communicate with, what settings you communicate in or if you’ve previously had therapy.

Then your Speech Pathologist may complete a questionnaire with you to find out more information that will help them understand your difficulties.

They may also complete formal assessment, but this is not always necessary.
They will then talk to you about what goals you want to achieve and how they can help you achieve those goals.

We are always looking for our clients to give as much detail and feedback that they can so we can really understand your background and needs.

Online Therapy FAQs

There is not much of a difference!

You will see the therapist in real time and be able to see and hear each other over video on your device.

We use the same high-quality resources and evidence-based activities online.
Assessments and therapy can all be completed over the computer and sessions are still interactive and fun!

Most clients can be supported by online therapy; and this can include a combination of video meetings, phone calls, emails and file sharing.

We currently support people online with lots of conditions including Parkinson’s Disease, Autism Spectrum Disorder, Multiple Sclerosis, Articulation difficulties (including stuttering), Acquired Brain Injuries, Intellectual Disabilities and people post Stroke.

Clients who may have difficulties sitting in front of a computer screen can still be supported through a capacity-building approach. This means we can build up the skills and knowledge of people around the client to be able to provide support in-person.

Book a free 15 min consultation to see if online therapy is right for you.


Telehealth fees are covered by NDIS, TAC, and some private health insurers. Telehealth can also be claimed on Medicare (partial rebate with a Chronic Disease Management plan), DVA and is suitable for private paying clients and those with Home Care Packages.

Even if you are not confident currently with using technology, we are happy to support you to learn a new and useful skill.

We have had plenty of people who were previously nervous on the computer now feel confident and wish they had tried online therapy earlier.

We will also complete free trial calls with you and offer support over the phone while you set your device up if needed. You can call our lovely admin team on 0466 592 104 to chat about the support we can offer you to build up your confidence.

Book a free 15 min consultation to see if online therapy is right for you – Contact us here.

There are lots of reasons that online therapy is worthwhile including:

  • Convenience- Access anywhere- on holidays, at school, work, home or while waiting for the kids playing sport!
  • Save funding not paying for therapists travel time
  • Shorter wait times- often there is no waiting list and you can start immediately
  • Flexibility- some clients benefit from multiple shorter appointment times each week rather than longer appointments less often
  • Training for staff, family and supporters is included and just as effective
  • Research shows telehealth can achieve the same results as in-person sessions
  • Save your time travelling to appointments (we also know many people do not drive themselves so it can be a challenge to arrange transport to appointments)
  • Pathology in everyday places results in better outcomes than therapy in clinical environments
  • Many communication challenges benefit from intensive therapy and it can be inconvenient to come into a clinic multiple times per week

Evidence has shown that online therapy can achieve the same results as in-person therapy and that clients are satisfied with the service.

Evidence is also showing that often online therapy can be more consistent with less disruption to services- which results in better outcomes.

One of the biggest benefits towards therapy being effective online, is that more of your funds are used for direct therapy- no wasted hours with travel time = more direct therapy.

When support and therapy is completed in a person’s usual environment or the environment where the skills are needed (work, school, home, shops) they are more likely to transfer and use the skills they learnt in therapy to these real-world environments. In other words, therapy results in better outcomes if it is done in the community rather than in a clinic.

Whether in person or online, therapy with these clients always involves the supporters around the person to help them engage.

The best outcomes for people with complex communication are achieved through good teamwork. Communication partners (like staff, family, friends and teachers) being involved in therapy and taught the strategies to help the client is part of online therapy.

Reasons why online therapy could still be right for you:

  • Some people with complex conditions can take time to build rapport and trust with a new person so not having the Speech Pathologist in their space can be beneficial.
  • People may feel calmer and more confident in their own environments rather than in a clinic environment.
  • It can be easier to have team meetings or multiple supporters attend online sessions by connecting from multiple locations.
  • Recordings of meetings and training can be sent to multiple communication partners thereby reducing overall cost of services.
  • We are all about therapy that suits the person and is tailored to them- if they do not want to sit still that is fine! Let’s go for a walk and talk, set the laptop up at the playground- whatever works.
  • Shorter, more frequent sessions may also suit people who may have difficulties with attention. Online therapy does not have travel costs so you may be able to have two 30-minute appointments per week rather than one longer appointment (for example).

No need to prepare- as long as you have a device connected to the internet you will be ready to go.

You will be sent a Microsoft Teams link in your email inbox that you can click on at the time of the appointment.

If you want to practise- you can click on the link sent to your email ahead of time.

We will also complete free trial calls with you and offer support over the phone while you set your device up if needed. You can call our lovely admin team on this number to chat about the support we can offer you to build up your confidence: 0466 592 104

Any device with a camera and internet access- computer, tablet or smart phone.

Still have questions?

"*" indicates required fields

Full Name*
This field is for validation purposes and should be left unchanged.

Funding Options


Adult Speech Therapy is a registered provider with the National Disability Insurance Scheme. We provide clinic based and mobile Speech Therapy services to eligible NDIS participants across the Central Coast and in Melbourne. We also offer online services for eligible NDIS participants across Australia.

Funding for Speech Therapy services falls under the ‘Improved Daily Living’ budget. Under this budget therapists can provide assessments, reports, therapy and review reports when funding is being reviewed.

For more information on the NDIS, please contact us on 0466592104 or visit the NDIS website.

Private Health funds

Speech Therapy assessment and therapy sessions can be claimed through your Private Health Cover under extras cover. The rebate amount per session and the number of sessions covered is dependent on the individual’s level of cover. The rebate for assessments is usually higher than that for therapy sessions. A typical rebate would be somewhere between $30-$80 per therapy session for 10-16 sessions per calendar year.

Before commencing therapy, please check with your health fund to ensure that Speech Therapy is included in your cover and the amount you are eligible to claim for each individual assessment and therapy session.

Medicare Partial rebates

You may be eligible for a partial rebate of up to 5 Allied health sessions per calendar year. Eligible conditions are those that are likely to be present for 6 months or longer such as Traumatic Brain Injury, Progressive Neurological Diseases (Motor Neurone Disease, Parkinson’s Disease), stuttering, vocal cord pathologies and Dementia.

Clients must obtain a CDM referral from their GP who will lodge and complete a GP Management Plan and Team Care Arrangements Plan. Referrals are valid for 12 months and must be in place prior to the commencement of therapy in order to claim. Unused services from the same referral can be used in the following calendar year.

The rebate is only part of the total fee. Clients cannot claim a Medicare rebate and private health care rebate for the same service.

People of Aboriginal or Torres Strait Islander Descent are eligible for another 5 sessions per calendar year in ADDITION to the 5 annual CDM services. Eligibility criteria is identical to the 5 CDM sessions.

TAC and Lifetime care scheme

If you have been involved in a motor vehicle incident which has resulted in a change to your communication, speech, swallowing, social skills or cognition you may benefit from Speech Therapy. We need approval from your funding body first. Then we can assess you and write a detailed report to ensure your therapy can be paid for by funding from TAC or Lifetime Care Scheme.

Workers compensation

Adult Speech Therapy is able to provide services funded under your Worker’s compensation claim if approved by your insurer.

If you have speech, voice, communication or cognitive difficulties as a result of a work accident, please discuss this with your Worker’s comp case manager. If accepted, they can make a referral and provide funding for an initial assessment with one of our Speech Pathologists, either face to face or online. Your Speech Pathologist will then provide a report to request sessions for therapy if this is indicated from your assessment.

Adult Speech Therapy
We are a small team of passionate, motivated and purpose driven professionals ready to help you live an enriched and meaningful life. Our team provides a personalised service and will support you to achieve meaningful goals.
We are registered NDIS providers and help NDIS participants achieve amazing outcomes for a range of speech related conditions.